Legal notice

We hope you enjoy the products you purchase from MioTech Inc. This Refund & Return Policy explains how MioTech Inc (“we,” “us,” or “our”) handles returns, refunds, damaged products, and related requests for orders placed through our Website.

Scope

This Policy applies to purchases made directly through our official Website and delivered within the United States.

Our products may include children’s handmade felt toys, imaginative play accessories, dress-up items, animal masks, felt dolls, felt bags, decorative play pieces, and related creative role-play products.

Return Window

Unless otherwise stated on the applicable product page or during checkout, you may request a return within 30 calendar days from the date your order is marked as delivered.

Return requests submitted after the applicable 30-day return period may not be accepted unless otherwise required by law.

Conditions for Returns

To qualify for a standard return, products must generally:

Be unused and in their original condition
Be clean and free from stains or odors
Include original packaging where applicable
Include all accessories, components, tags, inserts, and accompanying materials
Be complete and suitable for resale
Include valid proof of purchase, such as an order number or order confirmation

We reserve the right to refuse a return or reduce the refund amount when a returned product shows signs of:

Use or wear
Washing or cleaning
Stains, odors, or discoloration
Tears, cuts, or other damage
Missing accessories or components
Alteration or modification
Excessive handling
Damaged or missing packaging where the packaging forms part of the product condition

Children’s dress-up accessories, masks, felt bags, toys, and play accessories should be returned without signs of extended use or play.

Handmade Product Variations

Many of our products contain handmade or hand-finished details.

Small variations in characteristics such as:

Stitching
Shape
Dimensions
Felt texture
Color tone
Decorative placement
Facial details
Pattern positioning

may naturally occur between individual items.

Reasonable handmade variations are part of the character of these products and are generally not considered defects.

This does not affect your right to contact us if a product arrives materially damaged, incomplete, defective, or substantially different from the product ordered.

Contact Us Before Returning an Item

Before returning any product, please contact our customer support team within the applicable return period.

Email: hello@miotechtoys.com
Phone: +1 (720) 989-8105

Please provide:

Your full name
Your order number
The product or products you wish to return
The reason for the return
Relevant photographs or videos where appropriate

If your return request is approved, we will provide the applicable return instructions and the correct return location.

Please do not send returns directly to our company contact address unless we specifically instruct you to do so.

Returns sent without prior authorization or to an incorrect location may experience delays or may not be accepted.

Return Shipping Costs

If a return is required because of our confirmed error, such as:

Receiving the wrong product
Receiving an incorrect quantity
Receiving a materially defective product
Receiving a product damaged before or during delivery

we may provide a prepaid return label or reimburse reasonable return shipping costs after reviewing the request.

If the return is for personal reasons, including:

Change of mind
Personal preference
Ordering the wrong product
Selecting the wrong color or style
No longer wanting the item

the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.

Damaged or Defective Products

Please inspect your order promptly after delivery.

If your product arrives damaged, materially defective, incomplete, or incorrect, please contact us within 7 calendar days after delivery whenever reasonably possible.

Please provide:

Your order number
Clear photographs or videos of the product
Clear images of the affected area
Photos of the outer packaging
Photos of the inner packaging where applicable
A brief description of the issue

Please retain the product and packaging while your request is being reviewed.

After reviewing the available information, we may provide an appropriate solution, including:

Replacement
Replacement component
Partial refund
Full refund
Another reasonable remedy

depending on the circumstances.

Missing or Incorrect Items

If an item is missing from your order or you receive a product different from what you ordered, please contact us promptly.

Provide your order number and photographs of the items received where applicable.

Once we verify the issue, we will work with you to provide an appropriate resolution.

Products Damaged After Delivery

Damage resulting from misuse, improper storage, rough handling, washing contrary to care instructions, modification, or normal wear after delivery generally does not qualify as a product defect.

For children’s felt toys and role-play accessories, customers should discontinue use if a product becomes torn, damaged, or has loose components.

Refund Process

Once an authorized return is received, we will inspect the product and notify you whether the refund has been approved.

Approved refunds will normally be issued to the original payment method.

After a refund has been processed, please allow approximately 7–14 business days for it to appear in your account.

Actual processing times may depend on your:

Bank
Credit or debit card issuer
Payment provider
Financial institution

We do not control the processing time of third-party financial institutions.

Shipping charges, expedited delivery fees, gift packaging charges, and other optional service fees are generally non-refundable unless the return is caused by our error or otherwise required by law.

Partial Refunds

In certain circumstances, only a partial refund may be appropriate.

This may apply when a returned item:

Shows signs of use
Has missing components
Has damaged packaging
Has been returned in a condition different from when it was delivered
Has otherwise experienced a reduction in value caused by handling beyond what is reasonably necessary to inspect the product

Any deduction will be determined based on the condition of the returned product and applicable law.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, style, or color, you may return the original eligible product in accordance with this Policy and place a new order through our Website.

Final Sale and Non-Returnable Items

Products clearly marked “Final Sale” or “Non-Returnable” before purchase are generally not eligible for standard returns.

However, this restriction does not apply where applicable law provides otherwise or where an item arrives:

Materially damaged
Defective
Incorrect
Incomplete

Customized or personalized products may also be non-returnable unless they arrive damaged, defective, or incorrect.

Used Children's Products

For product-integrity and safety reasons, children’s masks, dress-up accessories, felt toys, bags, and other play products that have been extensively used, worn, washed, stained, altered, or damaged after delivery may not qualify for a standard return.

Customers may reasonably inspect a product after delivery, but products returned after substantial play or use may be rejected or subject to a reduced refund where permitted by law.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at hello@miotechtoys.com.

We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment.

Once an order has been processed or shipped, we may not be able to cancel it. In that case, an eligible product may be returned under this Policy after delivery.

Refunds for Canceled Orders

If we cancel an order after payment has already been collected, the eligible amount will be refunded to the original payment method.

Processing times may vary depending on your payment provider or financial institution.

Return Package Responsibility

When returning an item using your own shipping method, we recommend using a trackable shipping service.

Customers are responsible for ensuring that return packages are securely packed to help prevent damage during transit.

We are not responsible for return packages lost or damaged before they are received by the designated return facility, except where otherwise required by law.

Consumer Rights

Nothing in this Refund & Return Policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Where mandatory law provides greater rights than this Policy, those legal rights will apply.

Changes to This Policy

We may update this Refund & Return Policy periodically to reflect changes in our products, business practices, fulfillment procedures, or legal requirements.

The latest version will be published on our Website.

Any updated Policy will generally apply to purchases made after the revised version becomes effective unless otherwise required by law.

Contact Information

For questions regarding a return, refund, damaged product, incorrect order, or this Refund & Return Policy, please contact:

MioTech Inc – Customer Support
Address: 1501 South Greeley Hwy Ste C 1098, Cheyenne, WY 82007, United States
Phone: +1 (720) 989-8105
Email: hello@miotechtoys.com