Terms of service

These Terms & Conditions (“Terms”) govern your access to and use of our website (the “Website”) and your purchase of products from MioTech Inc (“we,” “us,” or “our”).

By accessing the Website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website or purchase products through it.

Eligibility

By using the Website or placing an order, you represent that you are at least 18 years old or have reached the age of majority in your jurisdiction and have the legal capacity to enter into a binding agreement.

Purchases of children’s products should be made or supervised by a responsible adult.

Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms.

You must not:

Attempt to gain unauthorized access to the Website, customer accounts, servers, networks, or related systems
Interfere with the security, performance, or normal operation of the Website
Use the Website for fraudulent, unlawful, misleading, or harmful activities
Upload, distribute, or transmit malicious software, harmful code, viruses, or similar materials
Use automated systems to improperly access, scrape, copy, or interfere with Website content
Misrepresent your identity or provide false payment, billing, or shipping information

We reserve the right to restrict, suspend, or terminate access to the Website where we reasonably believe that these Terms have been violated or the Website has been misused.

Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, dimensions, materials, colors, age guidance, and other product information displayed on the Website are accurate.

Our products may include handmade, hand-finished, or handmade-style felt items. Because of the characteristics of these products, minor variations may occur between individual items.

Variations may include:

Color or shade
Felt texture
Stitching
Shape or dimensions
Decorative placement
Facial or character details
Pattern positioning
Small finishing differences

These variations may result from handmade production, material characteristics, different production batches, photography, lighting, or display settings.

Reasonable handmade variations are generally not considered defects.

Product colors displayed on a screen may also differ slightly from the physical product because of monitor, device, lighting, and photography differences.

Children's Product Use and Safety

Some of our products are intended for children’s imaginative play, dress-up activities, storytelling, or creative play.

Customers should review the individual product page before purchase for applicable:

Age guidance
Product dimensions
Materials
Care instructions
Safety notices
Intended use

Certain products may include small decorative pieces, stitching, straps, handles, beads, detachable accessories, or other components that may not be suitable for very young children.

Products containing small parts should be kept away from children below the recommended age shown on the product page.

Adult supervision should be provided where appropriate, particularly when a product includes:

Small components
Straps or handles
Masks or dress-up accessories
Decorative attachments
Detachable pieces

Unless specifically identified as suitable for infants, our felt toys, costume accessories, masks, bags, and decorative play products are not intended for infant use, teething, chewing, sleeping, or unsupervised use by very young children.

Customers are responsible for selecting products appropriate for the intended user's age and abilities and for following any product-specific instructions provided.

Products should be inspected periodically and discontinued from use if they become damaged, torn, loose, or otherwise unsafe.

Product Availability

All products are subject to availability.

We may modify, replace, limit, discontinue, or temporarily remove a product at any time.

Displaying a product on the Website does not guarantee that the product will remain available.

If an ordered item becomes unavailable after an order has been submitted, we may contact you to offer an alternative, remove the affected item, or cancel the affected portion of the order.

Any eligible amount already collected for a canceled item will be refunded to the original payment method.

Prices

Unless otherwise stated, prices displayed on the Website are listed in U.S. dollars (USD).

Product prices may change from time to time without prior notice.

The price applicable to an order is generally the price displayed when the order is submitted, subject to correction of obvious pricing or technical errors.

Shipping fees, taxes, expedited shipping charges, gift packaging, or other applicable charges may be shown separately during checkout.

Taxes

Applicable sales tax may be collected where required by law.

The amount of tax charged may depend on the delivery address, applicable tax rules, and other relevant factors.

Taxes, when applicable, will be displayed during checkout.

Payment

We may accept payment through payment methods and third-party payment service providers made available on the Website.

By submitting an order, you authorize us and our applicable payment service providers to charge the total amount shown during checkout to your selected payment method.

You are responsible for providing accurate, complete, and current:

Billing information
Shipping information
Contact information
Payment information

We may decline or cancel an order if payment cannot be authorized, verified, or successfully processed.

Orders

Submitting an order constitutes an offer to purchase the selected products subject to these Terms.

After submitting an order, you may receive an automatic order confirmation email. This email confirms that we have received your order but does not necessarily mean that the order has been finally accepted.

An order is generally accepted when we:

Send a shipping confirmation;
Begin fulfillment where acceptance is otherwise clearly communicated; or
Otherwise expressly confirm acceptance of the order.

We reserve the right to reject, limit, or cancel an order where reasonably necessary.

Reasons may include:

Product unavailability
Inventory errors
Pricing or description errors
Payment failure
Payment verification issues
Suspected fraud or unauthorized transactions
Incorrect or incomplete customer information
Invalid or unsupported shipping addresses
Unusual order quantities
Operational limitations
Legal or regulatory requirements

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded to the original payment method.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at hello@miotechtoys.com.

We will make reasonable efforts to accommodate your request before fulfillment begins.

However, we cannot guarantee that an order can be changed or canceled after it has entered processing, packing, or shipment.

Once an order has shipped, any applicable return request will be handled under our Refund & Return Policy.

Shipping and Delivery

Shipping methods, processing times, estimated delivery times, shipping charges, tracking procedures, and related information are described in our separate Shipping Policy, which forms part of these Terms.

We currently ship within the areas identified in our Shipping Policy.

Delivery dates are estimates and are not guaranteed.

Delays may occur because of:

Carrier disruptions
Severe weather
Public holidays
Seasonal demand
High shipping volumes
Incorrect delivery information
Transportation disruptions
Other circumstances outside our reasonable control

Shipping and delivery issues will be handled in accordance with applicable law and our Shipping Policy.

Free Shipping Promotions

Where offered, free shipping is subject to the conditions displayed on the Website.

Unless otherwise stated, eligible U.S. orders of $58.00 or more after applicable discounts and promotional codes may qualify for free standard shipping.

Free shipping promotions may exclude certain expedited shipping methods or other special delivery services.

Returns, Replacements, and Refunds

Returns, replacements, exchanges, and refunds are governed by our separate Refund & Return Policy, which forms part of these Terms.

Customers should review that policy before completing a purchase.

Returned products generally must meet the conditions described in our Refund & Return Policy.

Depending on the circumstances, a product may not qualify for return if it has been:

Used beyond reasonable inspection
Worn or played with
Washed
Damaged after delivery
Altered or modified
Stained
Returned with missing pieces
Returned outside the applicable return period
Returned without required packaging or accessories
Customized or personalized, where applicable

Nothing in these Terms is intended to restrict any return, refund, warranty, or consumer protection right that cannot legally be restricted.

Damaged, Defective, or Incorrect Products

Customers should inspect orders promptly after delivery.

If a product arrives materially damaged, defective, or different from the item ordered, please contact us promptly at hello@miotechtoys.com.

We may request information reasonably necessary to evaluate the issue, including:

Order number
Description of the problem
Photographs of the product
Photographs of packaging
Photographs of damaged or incorrect components

After reviewing the request, we may provide an appropriate remedy in accordance with our Refund & Return Policy and applicable law.

Depending on the circumstances, this may include:

Replacement
Partial refund
Full refund
Another appropriate resolution

Handmade Product Variations

Some products sold by MioTech Inc contain handmade or hand-finished characteristics.

Small variations in:

Stitch length
Felt texture
Shape
Decorative placement
Color
Facial details
Dimensions
Finish

may occur naturally.

Such reasonable variations contribute to the individual appearance of handmade-style products and are generally not considered manufacturing defects.

This provision does not apply to material damage, missing components, incorrect products, or defects that substantially affect normal intended use.

Product Care

Customers should follow any care instructions supplied on the product page, product packaging, or accompanying materials.

Unless specifically stated otherwise, felt products should generally be protected from:

Excessive moisture
High heat
Harsh cleaning chemicals
Rough handling
Prolonged outdoor exposure

Improper cleaning, storage, or use may affect the condition and lifespan of the product.

Promotions and Discount Codes

Promotions, coupons, discount codes, and special offers may be subject to separate conditions.

Unless otherwise stated:

Promotions may not be combined
Discounts have no cash value
Discount codes must be entered before checkout is completed
Promotions may apply only to eligible products or orders
Promotions may be modified or discontinued where permitted by law

If a promotion has an expiration date or specific eligibility requirements, those terms will be displayed with the applicable offer.

Intellectual Property

The Website and its content, including:

Text
Product photographs
Graphics
Logos
Branding
Product descriptions
Designs
Page layouts
Artwork
Software
Other original content

are owned by, licensed to, or lawfully used by MioTech Inc and may be protected by applicable intellectual property laws.

You may use the Website for personal, non-commercial shopping purposes.

Unless permitted by law or expressly authorized by us, you may not reproduce, copy, modify, publish, distribute, sell, commercially exploit, or create derivative works from Website content without prior permission.

Third-Party Services

The Website may use third-party providers for services such as:

Payment processing
Website hosting
Shipping
Analytics
Email communications
Fraud prevention
Other operational functions

Your use of certain third-party services may also be subject to their applicable terms and privacy practices.

We are not responsible for third-party websites or services that are outside our reasonable control.

Website Availability

We aim to keep the Website available and functioning properly but cannot guarantee uninterrupted or error-free access.

We may temporarily suspend, modify, or restrict parts of the Website for:

Maintenance
Security updates
Technical problems
Service upgrades
Operational reasons

We are not responsible for temporary interruptions outside our reasonable control.

Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website is provided on an “as is” and “as available” basis.

Except where required by law, we do not make warranties that the Website will always be:

Uninterrupted
Error-free
Completely secure
Free from harmful components
Available at all times

Any product warranties or consumer rights required by applicable law remain unaffected.

Nothing in these Terms excludes or limits rights that cannot legally be excluded or limited.

Limitation of Liability

To the maximum extent permitted by applicable law, MioTech Inc will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the use of the Website or purchase of products where such damages may lawfully be excluded.

Where liability cannot lawfully be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms limits liability where limitation is prohibited by law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless MioTech Inc, its officers, employees, representatives, contractors, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising directly from:

Your material breach of these Terms
Your unlawful misuse of the Website
Your violation of applicable law
Your infringement of another person’s lawful rights

This section does not apply where prohibited by applicable consumer protection law.

Privacy

Our collection and handling of personal information are governed by our Privacy Policy.

By using the Website, you acknowledge that information may be processed as described in that policy.

Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.

Jurisdiction

Subject to applicable consumer protection laws, disputes relating to these Terms, the Website, or purchases from MioTech Inc may be brought before the appropriate state or federal courts having jurisdiction in Wyoming.

Nothing in this section prevents consumers from exercising any mandatory rights available under applicable law.

Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

Changes to These Terms

We may revise these Terms periodically to reflect changes in:

Our products
Website functionality
Business practices
Shipping or fulfillment procedures
Applicable legal requirements

The latest version will be posted on the Website with an updated effective date.

Changes generally apply prospectively after publication unless otherwise required by law.

Contact Information

If you have questions regarding these Terms & Conditions, please contact:

MioTech Inc
Address: 1501 South Greeley Hwy Ste C 1098, Cheyenne, WY 82007, United States
Phone: +1 (720) 989-8105
Email: hello@miotechtoys.com