Shipping policy

This Shipping Policy explains how orders placed on our website are processed and delivered by MioTech Inc (“we,” “us,” or “our”).

Shipping Area

We currently ship orders within the United States only.

Orders placed with a shipping address outside our supported shipping area may not be fulfilled. If we are unable to process an order because of the delivery location, we may contact the customer and issue a refund to the original payment method.

Products We Ship

MioTech Inc specializes in children’s handmade felt toys, imaginative play accessories, dress-up items, felt dolls, masks, bags, decorative play pieces, and related creative role-play products.

Because many of our products feature handcrafted or hand-finished details, each item is inspected before shipment to help ensure it is in suitable condition for delivery.

Minor variations in stitching, shape, texture, or color may naturally occur in handmade-style products and are not considered shipping damage.

Shipping Carriers

We use established shipping providers such as USPS, UPS, and FedEx.

The carrier selected for an order may vary depending on the shipping destination, package size, package weight, service availability, and delivery requirements.

We may use another suitable carrier when necessary to provide reliable delivery.

Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

During processing, products may be inspected, organized, and carefully packed before being transferred to the shipping carrier.

Business days are Monday through Friday, excluding U.S. public holidays.

Processing times may be longer during holiday periods, promotional events, seasonal demand, or unusually high order volumes.

If a significant delay affects your order, we may contact you using the email address provided during checkout.

Packaging

Our felt toys and creative play accessories are packaged carefully to help protect their shape, decorative details, and condition during transportation.

Depending on the product, packaging may include:

Protective wrapping
Inner packaging or protective sleeves
Cushioning materials
Shipping cartons or mailers
Additional protection for delicate decorative details

We aim to use packaging appropriate to the size and nature of each product without using unnecessary packaging materials.

If optional gift packaging or other special packaging services are available, any applicable charges will be shown before checkout is completed.

Estimated Delivery Time

Estimated delivery times depend on the destination, selected shipping method, carrier availability, and other delivery conditions.

The estimated delivery timeframe shown during checkout is provided for reference and is not guaranteed.

Delivery delays may occur because of:

Severe weather
Carrier disruptions
Public holidays
Seasonal shipping volumes
Incorrect or incomplete delivery information
Transportation or logistics disruptions
Other circumstances outside our reasonable control

Once an order has been transferred to the carrier, tracking information will generally provide the most current delivery estimate.

Shipping Costs

Shipping charges are calculated during checkout based on factors such as the delivery destination, package weight, package dimensions, and selected shipping service.

Free standard shipping is available on eligible U.S. orders of $58.00 or more after applicable discounts and promotional codes have been applied.

If optional expedited shipping, gift packaging, or other additional delivery services are available, any related fees will be clearly displayed before payment is completed.

Applicable taxes, where required, will be displayed separately during checkout.

Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing available tracking information.

Tracking information is provided by the shipping carrier.

Please allow some time after shipment for the carrier's tracking system to update.

If tracking information has not updated for an extended period, please contact us and we will make reasonable efforts to assist you.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please make sure your address includes all necessary information, including:

Street address
Apartment, suite, floor, or unit number
City
State
ZIP code
Valid contact information

If you notice an address error before your order has shipped, please contact us as soon as possible at hello@miotechtoys.com.

We cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the shipping carrier.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, we may contact you to arrange reshipment.

Additional shipping charges may apply when reshipping an order because of customer-provided address errors.

Lost Packages

If your tracking information has not updated for an unusual period or you believe your package has been lost in transit, please contact us.

Please provide:

Your order number
Your full name
Your shipping address
Any relevant tracking information

We will review the available tracking information and, where appropriate, contact the shipping carrier or assist with a delivery investigation.

Depending on the circumstances and the result of the investigation, an appropriate resolution may include a replacement or refund in accordance with our applicable store policies.

Packages Marked as Delivered

If tracking shows that your order has been delivered but you cannot locate the package, we recommend first checking:

Around the delivery location
With household members
With neighbors
With building management or reception
With the shipping carrier

If the package still cannot be located, contact us promptly and we will review the available information and provide reasonable assistance.

Damaged Items

Although our products are carefully inspected and packaged before shipment, damage may occasionally occur during transportation.

If your order arrives damaged, please contact us promptly and provide:

Your order number
A description of the issue
Clear photos of the product
Photos of the outer packaging
Photos of the inner packaging, where applicable

Please retain the damaged item and packaging until your request has been reviewed.

Depending on the circumstances, we may offer an appropriate solution such as a replacement, partial refund, or full refund, in accordance with our Refund & Return Policy.

Missing or Incorrect Items

Please inspect your order after delivery.

If an item is missing or you receive an item different from what you ordered, contact us promptly at hello@miotechtoys.com.

Please provide your order number and photos of the products received where appropriate.

We will review the issue and arrange an appropriate solution.

Handmade Product Considerations

Many of our felt toys and creative play products may contain handcrafted or hand-finished details.

Small differences in stitching, placement, shape, texture, or color may occur between individual items.

These natural variations are part of the character of handmade-style products and are generally not considered defects or shipping damage.

However, if you believe your product has been materially damaged or incorrectly supplied, please contact us so we can review the issue.

Delivery Responsibility

We take reasonable steps to package orders securely and work with established shipping providers.

Responsibility for shipment issues will be handled in accordance with applicable law, carrier procedures, and our store policies.

Nothing in this Shipping Policy is intended to limit any rights customers may have under applicable consumer protection laws.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before the order has been processed or shipped.

Once an order has entered fulfillment or has been transferred to the shipping carrier, we may no longer be able to cancel the shipment or modify the delivery address.

Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in our shipping practices, carrier services, business operations, or applicable requirements.

The latest version will be made available on our website.

Changes will apply to orders placed after the updated policy becomes effective unless otherwise required by law.

Contact Information

For questions regarding shipping, tracking, delivery, damaged packages, or other order-related concerns, please contact:

MioTech Inc – Customer Support
Email: hello@miotechtoys.com
Phone: +1 (720) 989-8105
Address: 1501 South Greeley Hwy Ste C 1098, Cheyenne, WY 82007, United States